Shipping & delivery policy

Who ships your order

BanaoStore is a platform that hosts independent online stores. The store you order from is the seller of record and is responsible for packing, dispatching and delivering your order — or arranging pickup, for stores that offer it.

Delivery areas & timelines

Delivery coverage, charges and timelines are set by each merchant and shown on their store and at checkout. Typical local deliveries arrive within 1–3 days; courier shipments across India typically take 3–7 working days, depending on the destination.

Tracking your order

Your order page shows live status updates — placed, confirmed, packed, shipped and delivered — as the merchant progresses your order. Where the merchant uses a courier with tracking, they can share the tracking details with you directly.

Delays, damage or missing items

Contact the merchant first — their details are on your order confirmation and their store's contact page. Merchants are responsible for resolving delivery issues under their own policies and consumer law.

Platform subscriptions

BanaoStore merchant subscriptions are a digital service — nothing is shipped. Your store is provisioned online, usually the same day you sign up.

Unresolved issues

If you can't reach a merchant after a reasonable attempt, email support@banaostore.com with your order number and we'll help you make contact.