Refund & cancellation policy

This policy covers two different things — please check which one applies to you.

1. You subscribed to BanaoStore (merchants)

• Cancellation: you can cancel your plan at any time from your dashboard or by writing to us. Your store stays active until the end of the period you've paid for.
• Monthly plans: fees already paid are not refunded, but no further charges are made after cancellation.
• Yearly plans: cancel within the first 14 days for a full refund. After that, we refund the unused full months remaining on your plan, minus the monthly-rate value of months used.
• Refund timeline: approved refunds are processed within 7–10 working days to the original payment method.

2. You bought something from a store hosted on BanaoStore (shoppers)

Each store on our platform is an independent business. The merchant you bought from is the seller of record, and their refund and return policy applies to your purchase — you'll find it on their store, and their contact details on your order confirmation.

Refunds for such purchases are issued by the merchant through their payment account. If you can't reach a merchant about an order, write to us at support@banaostore.com with your order details — we'll help you make contact.

Failed or duplicate payments

If a payment is deducted but the order or subscription doesn't complete, the amount is auto-reversed by the payment gateway, typically within 5–7 working days. If it isn't, contact us with the transaction reference and we'll trace it.