Delete your account

Every store built on BanaoStore — on the web and in its mobile app — lets you delete your shopper account yourself, without contacting anyone. This page explains how, and what happens to your data.

Delete from the app or website

• Open the store's app or website and sign in.
• Go to Account → Profile.
• Scroll to Delete account and confirm.

Your account on that store is removed immediately and you are signed out on all devices.

What is deleted

• Your profile — name, phone number, birthday, gender and photo
• Saved addresses, UPI IDs and saved card details
• Your wishlist and push-notification registrations

What is kept

Orders you placed are kept by the merchant as transaction records, as required for tax, warranty and dispute purposes. They are no longer linked to a login. If you shop on several BanaoStore stores, each store holds a separate account — deleting one does not affect the others.

Request deletion by email

If you can no longer access the app, email ravi@nxtgenaidev.com from the address you signed up with and name the store. We complete requests within 30 days.