Orders
Managing orders from placed to delivered
14 Jul 2026 1 min read
Every order placed on your store appears instantly in Dashboard → Orders, with the customer's details, the items, and the payment status.
The order lifecycle
| Status | What it means | Set by |
|---|---|---|
| Placed | Customer completed checkout | Automatic |
| Confirmed | You've seen it and accepted it | You |
| Packed | Ready for pickup/dispatch | You |
| Shipped | Handed to delivery | You |
| Delivered | Customer has it | You |
Each time you update the status, your customer sees the change on their order page — fewer "where is my order?" messages.
A simple daily routine
- Morning: open Orders, confirm everything new from overnight
- Pack and mark Packed as you go — the status is your own to-do list
- Mark Shipped with the courier details when it leaves
- Delivered closes the loop — this is also when review requests make sense
Payment status vs order status
They're separate. An order can be Placed with payment Paid (online payment) — the normal case. If you ever see a mismatch (paid but no order, or vice versa), contact support with the order number; we can trace every payment to its Razorpay record.
Cancellations and refunds
Refunds are issued from your Razorpay dashboard (it's your money and your account). Mark the order cancelled in BanaoStore so your records and the customer's view stay accurate.